Privacy Policy
Last updated: 30 August 2026
This page is maintained by Flow Agent to explain how we collect, use and protect personal information when you visit our website or engage us as a client. This is a plain-language summary of our practices, not a legal contract.
Who we are
Flow Agent is a marketing agency based in South Africa. If you have any questions about this policy or your personal information, contact us at hello@flowagent.co.za.
What we collect
- Contact details you give us (name, email, phone, business name) when you book a Growth Audit or enquire.
- Information you share during meetings and while we deliver work for you.
- Basic technical data from our website (pages viewed, device type, referring source) via cookies and analytics.
How we use it
- To respond to enquiries and deliver the services you engage us for.
- To send you information you've asked for, such as proposals, reports and follow-ups.
- To improve our website and understand which of our services resonate.
We do not sell your personal information to third parties.
Who we share it with
We use a small number of trusted tools to run our business (CRM, email, analytics, hosting, payment processors). These providers only receive the information they need to provide their service, and are bound by their own privacy commitments.
How long we keep it
We keep personal information for as long as it's needed to provide our services and to meet any legal, tax or record-keeping obligations. When it's no longer needed, we delete or anonymise it.
Your rights
You can ask us to access, correct or delete the personal information we hold about you, or object to how we use it. Email hello@flowagent.co.za and we'll take care of it.
Cookies
Our website uses cookies and similar technologies to remember preferences and understand how the site is used. You can control cookies in your browser settings.
Changes to this policy
We may update this page from time to time. The date at the top shows when it was last changed.
See also our POPIA notice.